Using Mobile Bank in Jordan – Dr. Marwan M . Shamoot & Dr.Mustafa S. Al-Shaikh

Using Mobile Bank in Jordan – Dr. Marwan M . Shamoot & Dr.Mustafa S. Al-Shaikh

Abstract:

This study is concerned with the opinion of a number of commercial bank managers towards advantages of using Mobile Bank (MB) by the customers.

A sample of 59 Jordanian commercial banks branch managers was used. The sample was classified into three groups: branch location; gender; and years of experience.

 The research finds that the managers who work in Amman and   feel that using Mobile Bank (MB) provides high degree of comfort ability for the customers and easy access to WAP and the male managers feel that using Mobile Bank (MB) is concerned with personal contact and it has easy procedures to obtain from bank.

The research finds that the managers who have experience less than 8 years feel that using Mobile Bank (MB) provides monitoring & following reports related to work more than those who have experience 15 years & above.

Keywords: Mobile. Banking,  and Jordan.